You've downloaded BATTS, or you're reading this on the web. You probably have a couple of questions. This is the introductory bit of the manual where we attempt to answer the obvious questions for you.
BATTS is the Barnhard Associates Trouble Ticket System. BATTS is a command-line oriented trouble-ticketing system for Unix systems with the following features:
User-configurable priorities, categories, and billing codes
Log entries with start times, end times, billing codes, and text associated with tickets
A full-featured e-mail interface for customers
Much, much more …