Availability Matters Doesn't It!?
In the final analysis what really matters is that the services and equipment your business depends on are there functioning when you need them.
At Xisp.net our systems are engineered to do just that. When problems occur that can be controlled you need the support and resources to do so. When problems occur that are out of your control (or ours for that matter) that are known a means to deal with them must be in place and actually work. When the unexpected happens you need to have the support and resources at your disposal to do whatever is necessary to work around the problems.
This is one of the requirements you need to understand, and one of the critical differences you pay for one way or another.