Looking at Tickets

Creating tickets is good, but what do you do with them once they're in the system? The first thing you probably wish to do is to see all of the new tickets in the system. This can be done with the show-new command. It will print out a list of new tickets, their creators, their status, and their short descriptions. To look at a particular ticket, for example ticket number 123, run show-ticket 123. A full display of the ticket information, including the long description will follow.

You may also view all tickets that have not been resolved with the show-open command. To view only tickets that he has created or been assigned, John Smith could run the command show-my me. All of these commands, along with commands to modify existing tickets, are documented in Reference I, BATTS Manual Pages.