log -- Add an event log message to a ticket


log ticket-number username billing-name public?


Add an event to the log for ticket ticket-number. The log is created as the user username with an associated billing code of billing-name. If public? is set to Y, then the log message can be read by all people authorized to see the ticket, including the customer. Tickets with public? set to N can be read only by authorized ticket-workers.

Text for the log entry is taken from STDIN. The time on the log entry is set to the present moment and is considered to be instantaneous.


Security is enforced only by standard Unix permission bits. The public? option is not enforced; it is waiting on a meaningful Web interface first. There is no way to create an event with arbitrary start and end times.

See Also

assign-ticket(1), billing-new(1), category-new(1), category-ticket(1), close-ticket(1), customer-new(1), customer-ticket(1), duplicate-ticket(1), help(1), log(1), log-end(1), longdesc-ticket(1), mysql(1), pending-on(1), person-fullname(1), person-new(1), person-username(1), priority-ticket(1), requestor-ticket(1), resolve-ticket(1), resolve-when(1), shortdesc-ticket(1), show-billing(1), show-cat-ticket(1), show-categories(1), show-commands(1), show-cust-ticket(1), show-customers(1), show-log(1), show-my(1), show-new(1), show-open(1), show-people(1), show-priorities(1), show-status(1), show-ticket(1), show-ticket-log(1), status-ticket(1), ticket-new(1), ticket-via-email(1), touch(1)